Refund policy

Koozo Commerce Pvt. Ltd. (Koozo) Returns and Refund Policy

At Koozo Commerce Pvt. Ltd. (Koozo), we aim to offer a seamless shopping experience. We understand returns or exchanges may sometimes be needed, and we’re here to help.

1. Eligibility for Returns or Exchanges
• Damaged/Defective Items: Contact us with images of the issue.
• Incorrect Items: Send us:
• An invoice photo (with order number)
• Product photos
• An unboxing video
• Missing Items: Please share:
• An invoice photo (with order number)
• Photos of received items
• An unboxing video

Note: Returns must be initiated within 24 hours of delivery, and the packaging must remain intact.

2. Return Process
1. Securely pack the item in its original packaging with proof of purchase.
2. We’ll arrange a pickup within 1-2 business days.
3. Once the item passes quality checks, we’ll process your refund or exchange.

Return Fee: INR 200, unless otherwise noted in offer terms.

3. Refund Process
Once approved, refunds are processed within 5-7 business days to your original payment method or as store credit.

4. Offers and Promotions
Special offers may have specific return conditions. Please review terms at purchase.

5. Contact Us
Customer Support:
• Phone: +91-124-6790402
• Email: support@vivaglamshop.com
• Hours: Mon-Sat, 9 AM - 6 PM IST


Note: Our team will review the request and respond within 2 working days.